Customer Experience Operations Manager

Location: Remote

Compensation: Salary

Reviewed: Tue, Mar 17, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Experience Operations Manager.

Key Responsibilities

Collaborate with CX leadership to assess departmental needs and business growth
Monitor data issues across CX systems and ensure timely resolution
Analyze customer lifecycle processes to identify and address gaps in the customer journey

Required Qualifications

3+ years of experience in Customer Experience operations or sales operations
Experience with Customer Success Platforms (e.g., Custify, Intercom, Salesforce)
Proficiency in SQL
Experience in building health and adoption scoring
Salesforce admin-level skills are a bonus

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