Customer Experience Operations Manager

Job Summary

A company is looking for an Associate Manager, Strategy & Operations - Customer Experience.

Key Responsibilities

• Drive safety strategy by partnering with cross-functional teams to reduce safety incidents
• Own the end-to-end experience of safety incident handling, including reporting and support execution
• Analyze data to identify root causes and inform decision-making

Required Qualifications

• 4-6 years of experience in strategy & operations, business operations, consulting, or a related field
• Strong strategic thinker with the ability to break down complex problems and prioritize effectively
• Highly analytical with the ability to translate complex data into clear insights
• Experience leading cross-functional initiatives and influencing stakeholders
• Track record of executing effectively in high-pressure, ambiguous environments