Customer Experience Operations Manager

Job Summary

A company is looking for a Manager, Customer Experience Operations.

Key Responsibilities

• Own and scale operational processes for the Customer Experience organization, including reporting and health scoring
• Design and implement customer journey strategies in collaboration with cross-functional partners
• Drive insights and program execution through data analysis and dashboard maintenance for customer health and performance metrics

Required Qualifications

• 5 to 8+ years of experience in Customer Success Operations or related GTM operations role, preferably in a high-growth B2B SaaS environment
• Proven experience in designing and executing scalable programs
• Strong working knowledge of Salesforce and familiarity with customer success platforms
• Experience with BI and analytics tools for reporting and dashboard creation
• Ability to work cross-functionally and manage stakeholder relationships effectively