Customer Experience Operations Manager

Job Summary

A company is looking for a Customer Experience Operations Manager.

Key Responsibilities

• Manage and optimize system configurations, workflows, automations, integrations, and reporting for the Customer Office tech stack
• Design and implement end-to-end workflows and drive AI and automation initiatives to enhance customer engagement
• Identify opportunities for process improvements and provide guidance and training to internal teams

Required Qualifications

• 8+ years of experience in Customer, Revenue, or Operations roles with hands-on experience in platforms like Gainsight or Salesforce
• Proven experience in configuring and maintaining Customer Experience platforms, including workflows and reporting
• Experience with AI and automation solutions in operational environments
• Strong understanding of the end-to-end customer lifecycle and Customer Experience strategy
• Ability to translate business requirements into technical solutions and deliver scalable systems