Customer Experience Operations Manager

Job Summary

Supporting the success of the Customer Experience organization, the full-time remote Customer Experience Operations Manager will manage partner program administration, improve operational processes, and ensure seamless service delivery across various functions.

Key Responsibilities:

• Lead the coordination and strategic assignment of partner licenses while managing inbound operational requests
• Identify opportunities for process improvement and drive initiatives to enhance operational efficiencies
• Collaborate with cross-functional teams to ensure alignment throughout the customer lifecycle and support resource scalability

Required Qualifications:

• 2-3 years of experience in CX Operations, Program Management, or a related role within a SaaS or technology environment
• Demonstrated ability to manage cross-functional stakeholder relationships and balance strategic priorities
• Experience with CRM, scheduling, or project management tools such as Salesforce or Asana
• Proven experience managing operational processes including queue management and service operations
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment