Customer Experience Operations Manager

Job Summary

Providing strategic leadership in a remote full-time capacity, the Customer Experience Operations Manager will manage a team focused on enterprise projects, operational improvements, and system implementations to enhance customer experience and payment integration services.

Key responsibilities

• Drive alignment of enterprise priorities into operational execution across servicing and system integration
• Identify and analyze issues causing service degradation, serving as the key point of contact during disruptions
• Lead initiatives to improve operational efficiency and reduce administrative costs through cross-team collaboration

Required qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of 3 years of management experience overseeing hiring, training, and performance management
• Demonstrated experience with claims and customer service systems, as well as business processes
• Experience in intake management, change readiness, or system/process implementation
• Strong ability to translate business needs into operational solutions