Customer Experience Operations Manager
Job Summary
To build the operational backbone of the customer experience function, the full-time Customer Experience Operations Manager will own the CX tooling stack, design processes, and drive continuous improvement initiatives while working remotely.
Key responsibilities
- Own the CX tooling stack, including configuration, integrations, and administration of CRM and reporting tools
- Design and maintain playbooks, templates, and standard operating procedures for onboarding, adoption, support, and renewal
- Refine and track CX metrics, driving improvements in adoption, retention, and overall portfolio health
Required qualifications
- 4+ years in customer success operations, revenue operations, or a related operations role at a SaaS company
- Hands-on administration experience with a CRM platform and reporting tools, preferably HubSpot
- Strong analytical skills with the ability to define metrics and build dashboards
- Proven track record of designing scalable processes and playbooks in a high-growth environment
- Excellent cross-functional coordination and communication skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
