Customer Experience Operations Specialist

Job Summary

A company is looking for a Specialist in Commerce Partnerships.

Key Responsibilities

• Lead and supervise a team of Customer Experience Agents across various communication channels
• Monitor order management processes and partner with logistics providers to resolve delivery issues
• Maintain records of customer interactions and analyze customer experience metrics for improvement

Required Qualifications

• 2+ years of relevant work experience
• Strong organization skills and ability to work in a fast-paced environment
• Basic proficiency in Excel and Order Management Software
• Self-starter with a focus on execution and building relationships
• Passion for advertising, particularly at the intersection of content and commerce