Customer Experience Operations Vice President

Job Summary

A company in the Business Services industry is looking for Customer Experience Operations Vice President.

Position Responsibilities:

• Develop and implement strategies to improve customer satisfaction and retention rates
• Oversee the management of services and support operations while ensuring service level agreements with customers are met or exceeded
• Manage a team responsible for operational excellence and insights throughout customer experience journeys and functions

Qualifications:

• Bachelor's or master's degree in a related field
• 10+ years of experience in services and support operations, preferably in a technology company
• Proven record of accomplishment of delivering exceptional customer service and support
• Experience managing large teams of managers and individual contributors
• Strong analytical and problem-solving skills