Customer Experience Processor
Job Summary
Supporting essential processing workflows, the part-time Customer Experience Processor will ensure accuracy and timeliness in transactions while working remotely to deliver a high-quality experience for customers.
Key responsibilities
- Review and interpret state-specific policy language to manage roadside assistance claims
- Process lienholder additions and troubleshoot issues related to web portals and documents
- Research and resolve customer or internal requests using Root's internal tools
Required qualifications
- 6-12 months of experience in customer service, claims processing, or the insurance industry
- Proficiency in Microsoft Office and Google Workspace applications
- Understanding of Root's insurance product and mobile app preferred
- Detail-oriented mindset with the ability to multitask in a fast-paced environment
- Demonstrated patience, empathy, and professionalism in customer interactions
Complete Job Description
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