Customer Experience Program Lead

Job Summary

A company is looking for a Customer Experience Program Lead.

Key Responsibilities

• Own and optimize the customer experience technology stack and tools for effective outreach and measurement
• Design and manage end-to-end customer journeys to enhance adoption, retention, and growth
• Lead data and reporting efforts to measure success and identify areas for improvement in customer experience initiatives

Required Qualifications

• 5+ years of experience in driving customer growth, retention, or lifecycle programs
• Hands-on experience with customer engagement tools (CRM, support, campaign platforms)
• Strong analytical skills with the ability to work with customer and product data
• Proven experience in designing and scaling customer lifecycle programs
• Experience leading cross-functional initiatives and influencing without authority