Customer Experience Program Manager

Job Summary

A company is looking for an Accessibility Subject Matter Expert (SME).

Key Responsibilities

• Develop and manage customer programs that align with strategic goals and client needs
• Oversee the planning, execution, and delivery of programs, ensuring quality standards are met
• Lead and mentor a team of customer experience professionals, fostering a collaborative work environment

Required Qualifications

• Bachelor's degree in Business Administration, Data Science, Analytics, Computer Science, or a related field
• 7+ years of experience in customer experience or human-centered design management roles
• Proven track record of managing complex customer experience programs and projects