Job Summary

A company is looking for a Customer Experience Quality Assessor.

Key Responsibilities:

• Evaluating pre-recorded calls for call compliance standards and customer service quality
• Providing clear and concise feedback on quality assessments
• Contributing to continuous improvement processes for legal compliance and customer service excellence

Required Qualifications:

• Strong customer service skills
• Proficiency in grammar and punctuation for writing
• Ability to multitask effectively and adapt to various client programs
• Attention to detail and exceptional listening skills
• Software aptitude for the role