Customer Experience Quality Assessor

Job is Expired
Location: Remote
Compensation: Hourly
Reviewed: Fri, Aug 09, 2024

Job Summary

A company is looking for a Customer Experience Quality Assessor.

Key Responsibilities:
  • Evaluating pre-recorded calls to uphold call compliance standards
  • Enhancing the quality of customer service interactions
  • Contributing to the development of a continuous improvement process focused on legal compliance and customer service excellence

Required Qualifications:
  • Experience in customer service
  • Strong listening skills
  • Proficiency in grammar and punctuation
  • Ability to multitask effectively
  • Software aptitude

COMPLETE JOB DESCRIPTION

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