Customer Experience Quality Manager

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Fri, Feb 20, 2026

Job Category: Quality Assurance

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Manager, CX Quality.

Key Responsibilities

Lead the QA and Training teams, setting strategy and driving execution
Own and evolve the complaints management process, ensuring effective resolution and compliance
Design and deliver comprehensive training programs for support representatives

Required Qualifications

5+ years in customer support or experience roles, with 2+ years in management
Proven experience in leading high-performing teams
Deep understanding of customer support operations and quality measurement practices
Experience in regulated industries or insurance is a plus
Spanish fluency is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

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