Customer Experience Representative

Job Summary

To support a growing team, the full-time remote Customer Experience Representative will manage high-volume inbound customer interactions, utilizing troubleshooting techniques and resources to resolve issues while maintaining exceptional service standards.

Key responsibilities

• Handle high-volume inbound customer interactions and take ownership of each customer interaction from start to finish
• Utilize internal resources and knowledge bases to troubleshoot customer concerns and achieve high one-call resolution
• Document all customer interactions accurately within the CRM or ticketing system, maintaining compliance with client and company policies

Required qualifications

• High school diploma or GED required
• Minimum two years of recent inbound contact center customer service experience
• Strong troubleshooting and critical thinking skills
• Experience using CRM platforms and contact center software
• Ability to type 50 WPM accurately while speaking with customers