Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative, Recovery.

Key Responsibilities

• Provide end-to-end support for customer inquiries and resolve issues related to products, billing, and technical questions
• Build consultative relationships with customers to understand their needs and offer appropriate product solutions
• Educate customers on self-service options and ensure a positive customer experience through effective communication

Required Qualifications

• Some high school coursework completed
• 0-2 years of relevant work experience
• Ability to work flexible hours, including nights and weekends
• Demonstrated technical knowledge and ability to troubleshoot issues
• Familiarity with multiple tools and systems for customer interactions