Customer Experience Representative

Job Summary

A company is looking for a Representative, Customer Experience Outbound (Remote).

Key Responsibilities

• Provide service support to members and/or providers through various communication channels
• Conduct surveys related to health assessments and member/provider satisfaction
• Document pertinent details related to Member or Provider inquiries accurately

Required Qualifications

• HS Diploma or equivalent combination of education and experience
• 1-3 years of Sales and/or Customer Service experience in a fast-paced environment
• Preferred Associate's Degree or equivalent combination of education and experience
• Experience with Microsoft Office and CRM systems
• Familiarity with systems such as Genesys, Salesforce, and Pega is preferred