Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative - Temporary.

Key Responsibilities

• Responding and troubleshooting customer inquiries and escalations in a timely manner
• Maintaining customer accounts and records of interactions, inquiries, and complaints
• Making outbound contacts to educate customers and facilitate issue resolution

Required Qualifications

• High school diploma or equivalent
• 3 or more years of customer service experience required
• 1 or more year of experience in a call center environment
• Experience using call center phone systems
• Data entry/Typing skills of 30 WPM