Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative for Priority Xfinity Communities.

Key Responsibilities

• Provide support for billing, repair, retention, and sales inquiries to enhance customer experience
• Troubleshoot and resolve technical issues and account inquiries in a single interaction
• Build consultative relationships with customers to understand and resolve their needs

Required Qualifications, Training, and Education

• Some high school coursework
• 0-2 years of relevant work experience
• Ability to work variable schedules, including nights and weekends
• Familiarity with technology and various communication tools
• Understanding of customer service principles and practices