Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative to provide support and assistance to customers.

Key Responsibilities

• Provide accurate and quality responses to customer inquiries via email
• Exceed customer expectations and deliver a first-class experience
• Follow SOPs to resolve order issues and communicate trends in customer needs to management

Required Qualifications

• A minimum of 1 year of customer service experience in a high-volume technology organization or related field
• Excellent computer skills and ability to learn complex systems, with experience in CRM tools like Zendesk or Salesforce
• Familiarity with the collectible gaming industry
• Experience working with a high-performing customer experience team
• Availability for the overnight timeframe (EST)