Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative to provide support and assistance to customers.

Key Responsibilities

• Provide accurate and quality responses to customer inquiries via email
• Exceed customer expectations by delivering a first-class experience
• Follow SOPs to resolve order issues and communicate trends in customer needs

Required Qualifications

• Minimum of 1 year of customer service experience, preferably in a technology organization or related field
• Excellent computer skills with experience in CRM systems like Zendesk or Salesforce
• Familiarity with the collectible gaming industry
• Experience working in a high-performing customer experience team
• Ability to work effectively in a team environment