Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative for Retention Services.

Key Responsibilities

• Retain customers by identifying satisfaction levels and reasons for cancellation
• Build consultative relationships with customers to resolve issues and provide solutions
• Educate customers on self-service options and promote Xfinity products and services

Required Qualifications

• High School Diploma or GED
• 0-2 years of relevant work experience
• Ability to work in a fast-paced, structured environment
• Must be available to work nights, weekends, and variable schedules
• Familiarity with technology and ability to use multiple systems effectively