Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative (9 AM - 6 PM PST).

Key Responsibilities

• Support patients and advocates via phone, email, and chat
• Gather and track feedback to improve customer experience and platform
• Resolve inquiries to complete satisfaction and build strong relationships

Required Qualifications

• Empathy and confidence in handling tough conversations
• Detail-oriented with a strong understanding of technology
• Experience in troubleshooting basic tech issues
• Creative problem-solving skills and a team player mentality
• Flexibility to assist with various tasks as needed