Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative, Change of Service.

Key Responsibilities

• Provide end-to-end support for customers modifying their services and generate new revenue opportunities
• Build consultative relationships with customers to resolve inquiries and promote product solutions
• Engage in training and maintain knowledge of products and services to enhance customer satisfaction and sales

Required Qualifications, Training, and Education

• Some high school coursework is required
• 0-2 years of relevant work experience
• Ability to work flexible hours, including nights and weekends
• Must complete required training and progress to Level Two within 12 months of hire
• Familiarity with digital tools and self-service applications is preferred