Customer Experience Representative

Job Summary

Seeking a passionate Customer Experience Representative on a contract basis, this fully remote role will engage with collectors to provide knowledgeable assistance, resolve complex inquiries, and collaborate with cross-functional teams to enhance user satisfaction.

Key Responsibilities

• Engage with collectors through chat, email, and phone support, addressing inquiries related to the auction process and card valuations
• Handle complex account questions with empathy and care, ensuring effective resolution of issues
• Document interactions and collaborate with teams to gather feedback and suggest improvements for the user experience

Required Qualifications

• Familiarity with Alt's platform and active participation as a collector in the sports and collectibles industry
• 1-2+ years of professional experience in customer service or a related field
• Proficiency in customer service software and ticketing systems, with experience in Intercom
• Strong written and verbal communication skills with attention to detail
• Ability to multitask and adapt in a fast-paced startup environment