Customer Experience Representative

Job Summary

To support a growing inbound customer experience division, the full-time Customer Experience Representative will manage high call volumes, provide exceptional service and problem resolution, and maintain accurate customer records remotely.

Key responsibilities:

• Handle 30-35 inbound post-sales calls/chats daily, ensuring single call resolution and effective escalation management
• Maintain customer service standards by logging accurate information in Salesforce.com and addressing customer issues proactively
• Identify and report inefficiencies or bugs related to processes and products using ServiceNow

Required qualifications:

• High School diploma or equivalent is required
• 1-2 years of experience in a customer-facing, fast-paced service role
• Proven ability to utilize internal tools to resolve customer issues
• Typing speed of 40+ WPM for phones and 45+ for chat is required
• Familiarity with Microsoft Office and strong organizational skills