Customer Experience Representative

Job Summary

Providing exceptional order support and customer service, the full-time remote Associate Customer Experience Representative will assist customers with inquiries, payment questions, and order-related issues while following established procedures to ensure a first-class experience.

Key responsibilities

• Deliver accurate responses to customer inquiries via email and social media
• Exceed customer expectations by providing exceptional service and support
• Communicate emerging trends in customer needs to management and internal teams

Required qualifications

• Minimum of 1 year of customer service experience, preferably in a high-volume technology or gaming environment
• Proficient computer skills with experience in CRM systems like Zendesk or Salesforce
• Familiarity with the collectible gaming industry
• Strong problem-solving abilities and teamwork skills
• Experience with a high-performing customer experience team