Customer Experience Representative

Job Summary

Seeking a motivated self-starter, the remote Customer Experience Representative I will manage customer orders and inquiries, ensuring exceptional service while collaborating with Sales, Business Development, and Operations teams to enhance customer relationships and support growth.

Key Responsibilities:

• Provide excellent customer service by accurately processing requests for products, pricing, and other sales support activities
• Maintain and enhance key data in the CRM for existing and prospective accounts, ensuring accuracy and completeness
• Troubleshoot issues, process customer complaints, and ensure compliance with customer experience policies and regulatory requirements

Required Qualifications:

• High School Diploma required; Bachelor's or Associate's degree preferred
• 2-5 years of customer service or support experience preferred
• Proficient in Microsoft Office, Windows OS, CRM software, and social media tools
• Ability to manage multiple customer accounts and build relationships effectively
• Highly organized with a process-driven mindset and strong decision-making skills