Customer Experience Representative

Job Summary

Providing end-to-end support for customers in a full-time remote capacity, the Customer Experience Representative will manage billing inquiries, technical problem-solving, and sales opportunities while fostering strong relationships and ensuring a positive customer experience.

Key responsibilities:

• Deliver exceptional service by addressing billing, repair, retention, and sales inquiries
• Troubleshoot and resolve technical issues in a single interaction to enhance customer satisfaction
• Build consultative relationships with customers to understand and meet their needs effectively

Required qualifications:

• Some high school coursework completed
• 0-2 years of relevant work experience
• Ability to work nights, weekends, and variable schedules as necessary
• Familiarity with customer service tools and systems
• Commitment to following company policies and guidelines regarding customer information