Customer Experience Representative

Job Summary

Providing exceptional support to customers, the temporary full-time Customer Experience Representative will manage inquiries primarily via phone and email, ensuring timely resolutions and a positive brand experience through January 31st.

Key responsibilities

• Deliver friendly and efficient customer support through phone, email, and text channels
• Listen actively to customer concerns and work toward effective solutions
• Process order changes, refunds, and account adjustments using internal systems

Required qualifications

• Outstanding verbal and written communication skills with a customer-first mindset
• Ability to quickly learn and use standard customer service technology platforms
• Previous phone support experience is preferred
• High empathy and a strong organizational skill set
• Eagerness to learn and ability to take constructive feedback