Customer Experience Representative

Job Summary

Providing exceptional support in a fast-paced environment, the full-time remote Customer Experience Representative will manage service requests, resolve escalations, and coordinate locksmith jobs while delivering outstanding customer experiences through phone, email, and chat channels.

Key responsibilities

• Answer high volumes of inbound and outbound customer communications, assisting with service requests and billing issues
• Manage active locksmith jobs and ensure compliance while providing timely status updates to customers and service providers
• Resolve customer and locksmith escalations professionally and investigate service issues to identify solutions

Required qualifications

• Minimum 1 year of experience in call center, customer support, dispatch, sales, or service roles
• High school diploma or equivalent required
• Experience using customer support systems such as Zendesk or Twilio preferred
• Ability to remain calm and professional during challenging customer interactions
• Comfortable working independently in a remote setting with a reliable internet connection