Customer Experience Representative

Job Summary

Working hybrid or fully remote, the full-time Customer Experience Representative will manage inbound calls related to underwriting and billing issues, program inquiries, and policy changes, while delivering personalized support and solutions to customers.

Key responsibilities

• Respond to inbound customer calls, identifying root causes of issues and providing accurate, personalized solutions
• Assist with underwriting activities using sound judgment and critical thinking to handle exceptions and nuanced policy scenarios
• Collaborate with team members to enhance customer outcomes and operational effectiveness while meeting departmental KPIs

Required qualifications

• Bachelor's degree or 3+ years of experience in a role requiring critical thinking and direct client interaction
• Creative problem-solving abilities with a collaborative approach across departments
• Excellent PC skills