Customer Experience Representative

Job Summary

To support a growing team, the full-time remote Customer Experience Representative will manage customer relationships, deliver exceptional service, and represent the brand voice while engaging with pet parents across multiple communication channels.

Key responsibilities:

• Deliver a memorable customer experience that fosters long-term relationships with pets and their owners
• Manage customer interactions through various channels, including emails and phone communications
• Track and analyze customer feedback to drive initiatives that enhance the overall customer experience

Required qualifications:

• Bachelor's Degree from an accredited four-year college or university
• Previous experience in customer-centric roles, such as retail or food service
• Experience with pets or health-foods preferred
• Familiarity with Gladly or similar customer service platforms is a plus
• Interest in working in a fast-paced, pet-friendly environment