Customer Experience Representative

Job Summary

To support business growth, the remote Customer Experience Representative will manage orders, resolve customer challenges, and strengthen relationships while providing a consistently positive experience for clients.

Key responsibilities

• Process orders and resolve inquiries across various communication channels, ensuring a seamless customer experience
• Build strong customer relationships while identifying cross-selling and upselling opportunities that meet customer needs
• Coordinate with internal teams and carriers to ensure timely and accurate order fulfillment and delivery

Required qualifications

• 2+ years of experience in customer service, order management, or sales support
• 1+ year of experience with Microsoft Office and collaboration tools like Microsoft Teams
• Experience with CRM systems and order-processing platforms
• A designated home workspace with high-speed internet
• Experience in a multi-channel customer service environment is preferred