Customer Experience Representative

Job Summary

Providing world-class customer support in a fully remote capacity, the full-time Customer Experience Representative will assist customers with post-order inquiries and service-related requests while ensuring accurate and professional communication across ecommerce channels.

Key responsibilities

• Create a welcoming experience by greeting customers and providing attentive service
• Respond to and resolve customer inquiries regarding orders, shipping, and product availability via phone, chat, and email
• Collaborate with internal teams to address issues and support a positive customer experience

Required qualifications

• High school diploma or GED, or equivalent years of experience
• 1 to 2 years of experience in customer service or support roles
• Proficient in CRM software and call center technologies
• Strong collaboration skills for working with showroom staff and internal teams
• Analytical and problem-solving abilities with meticulous attention to detail