Customer Experience Representative

Job Summary

Providing world-class customer support in a fully remote environment, the full-time Customer Experience Representative will assist customers with post-order inquiries and service-related requests, ensuring accurate and professional communication while collaborating with internal teams.

Key responsibilities

• Create a welcoming experience by greeting and providing attentive service to customers
• Respond to and resolve customer inquiries via phone, chat, and email regarding orders, shipping, and product availability
• Collaborate with internal teams to resolve issues and support a positive customer experience

Required qualifications

• At least two years of customer service experience in a call center or similar environment preferred
• High school diploma or equivalent required; college degree or current enrollment in a degree program preferred
• Proficiency with computers, CRM systems, and call center technologies
• Strong interpersonal skills and the ability to work collaboratively across departments
• Flexibility to work varying schedules as business needs require