Customer Experience Representative
Job Summary
To support a growing customer service team, the full-time remote Customer Experience Representative will manage inbound calls related to underwriting and billing issues, program inquiries, and policy changes while delivering personalized support to agents and policyholders.
Key responsibilities
- Respond to inbound customer calls, identifying root causes of issues and delivering accurate, personalized solutions
- Utilize the policy management system to troubleshoot issues and improve processing accuracy
- Collaborate with team members to enhance customer outcomes and operational effectiveness
Required qualifications
- Bachelor's degree or 1-2 years of relevant experience in a client-facing role
- Creative problem-solving abilities and capacity for cross-department collaboration
- Excellent PC skills
Complete Job Description
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