Customer Experience Representative
Job Summary
To support a growing customer service team, the full-time Customer Experience Representative will manage inbound calls related to underwriting and billing issues, program inquiries, and policy changes, while working hybrid in Atlanta, GA, McAllen, TX, Birmingham, AL, or Tampa, FL, or fully remote in Nebraska during the 12:30 p.m. - 9:00 p.m. ET shift.
Key responsibilities
- Respond to inbound customer calls, identifying root causes of issues and delivering personalized solutions
- Utilize critical thinking to assist with underwriting activities and ensure timely handling of policy scenarios
- Collaborate with team members to enhance customer outcomes and operational effectiveness
Required qualifications
- Bachelor's degree or 3+ years of experience in a client-facing role requiring critical thinking and problem resolution
- Creative problem-solving abilities with a collaborative mindset
- Excellent PC skills
Complete Job Description
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