Customer Experience Representative
Job Summary
Delivering first-level customer support, the full-time Customer Experience Representative will manage inbound calls related to account management and Tier I technical troubleshooting in a fully remote setting.
Key Responsibilities
- Handle inbound customer calls, addressing account and billing inquiries
- Provide Tier I technical troubleshooting and support for basic connectivity and service issues
- Document customer interactions and update records to ensure complete service history
Required Qualifications
- Must reside in Florida and be available for variable work schedules, including weekends and holidays
- High school diploma or equivalent required
- Bilingual (English/Spanish) is a plus
- Two years of related experience in a call center environment preferred
- Basic computer proficiency and familiarity with CRM systems and Microsoft Office
Complete Job Description
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