Customer Experience Representative II

Job Summary

A company is looking for a Customer Experience Representative II - Retrieval.

Key Responsibilities

• Resolve complex inquiries and issues for Record Hub customers while maintaining a high-quality customer experience
• Investigate and address escalated product and service complaints, ensuring thorough resolution
• Identify trends in customer issues and recommend improvements to workflows and resources

Required Qualifications

• High school diploma or equivalent required
• 4 or more years of customer service experience, preferably in healthcare, data, or technology environments
• 2 or more years of experience in a call center or customer support environment
• Experience handling complex cases and escalations
• Proficiency in using call center phone systems such as RingCentral