Customer Experience Research Lead

Job Summary

Leading complex research initiatives, the full-time Customer Experience Research Lead will develop strategic research plans, guide a team of researchers, and translate customer insights into actionable business decisions in a remote environment.

Key responsibilities

• Lead end-to-end high-impact research initiatives, from defining business questions to executing and synthesizing insights
• Develop strategic research plans in collaboration with business and product leaders to enhance customer experience
• Serve as a trusted research advisor, translating ambiguous challenges into clear research questions and actionable recommendations

Required qualifications

• 7+ years of experience in customer experience or market research, with a track record of leading complex initiatives
• 3+ years of experience mentoring or providing research direction to other researchers
• Bachelor's degree in a research-intensive discipline; advanced degree preferred
• Formal training in research methodology, behavioral science, and study design
• Portfolio demonstrating past work experience and deliverables in research