Customer Experience Retail Agent

Job Summary

A company is looking for a CX Retail Agent to provide exceptional customer service and support.

Key Responsibilities

• Provide world-class email, phone, and web support to customers with a focus on individual attention
• Facilitate customer relationship management through effective listening and creative engagement
• Act as a liaison between retail stores, customer experience, and the factory, ensuring clear communication

Required Qualifications

• 1-2 years of experience in customer service, retail, or hospitality
• Engaging personality with strong interpersonal skills
• Familiarity with browser-based tools
• Ability to manage time effectively and stay organized
• Willingness to work a minimum of 24 hours per week, including Sundays and Mondays