Customer Experience Retention Associate

Job Summary

A company is looking for a Customer Experience Associate Retention Representative.

Key Responsibilities

• Retain customers by understanding their satisfaction levels and addressing cancellation requests
• Drive sales by connecting with existing customers and promoting suitable Xfinity solutions
• Resolve customer inquiries and complaints while building a consultative relationship

Required Qualifications

• High School Diploma or GED
• 0-2 years of relevant work experience
• Ability to work in a fast-paced environment and manage stressful situations
• Familiarity with technology and ability to use multiple tools and systems
• Availability to work variable schedules, including nights and weekends