Customer Experience Senior Director

Job Summary

A company is looking for a Customer Experience Senior Director.

Key Responsibilities:

• Design, champion, and execute the vision for the member experience and call center
• Lead the Call Center to become an agile team, capable of quickly supporting company pivots and iterative product A/B testing
• Deliver high quality interactions by building the team, tools, and processes that create consistency at scale

Required Qualifications:

• 10+ years relevant professional experience
• Experience building and scaling an operations team at a high-growth tech company
• Building foundational tools and processes for operational teams
• Leadership of a large team of hourly workforce