Customer Experience Senior Manager

Job is Expired

Location: Arizona, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington

Compensation: Salary

Reviewed: Tue, Sep 19, 2023

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Customer Experience Senior Manager.

Key Responsibilities:

Lead and develop a team of Team Leads and associates to deliver exceptional customer experiences
Partner with recruiting to bring in new talent
Ensure SLAs are met across all channels and communicate team performance metrics

Required Qualifications:

7+ years of management experience in a service-oriented environment
Proven experience with CRM applications and leveraging technology for customer experience operations
Passion for continuous improvement and data-driven decision making
Comfortable adapting to shifting goals and navigating teams through change
Experience managing virtual teams and keeping associates engaged

COMPLETE JOB DESCRIPTION

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Job is Expired

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