Customer Experience Senior Trainer

Job Summary

A company is looking for a Customer Experience Senior Trainer.

Key Responsibilities:

• Partner with Senior Manager of Training to conceptualize and develop trainings
• Lead and mentor new hires during the training process, providing coaching and check-ins
• Update and maintain training materials, ensuring accuracy and alignment with company processes

Required Qualifications:

• 3+ years of experience as a Training Coordinator, Trainer, or similar role
• Experience developing eLearnings using Articulate
• Passion for delivering amazing customer experiences
• Strong organizational skills and ability to handle multiple assignments
• BA/BS degree