Customer Experience Service Leader

Job Summary

A company is looking for a Service Leader, Customer Experience.

Key Responsibilities

• Act as the single point of contact between CX and Product teams, advocating for customer and agent perspectives
• Lead the creation and improvement of agent-facing content and ensure alignment with product updates
• Monitor trends and feedback to drive continuous improvement and facilitate cross-functional collaboration

Required Qualifications

• 2+ years of experience in CX, Product Operations, Service Excellence, or Enablement
• Proven ability to collaborate cross-functionally with various teams
• Experience with Project Management and familiarity with Agile frameworks
• Strong analytical mindset to interpret operational data
• Fintech or high-growth startup experience preferred