Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist (Part-Time Remote).

Key Responsibilities

• Field inbound customer calls, chats, and emails, handling verification-related requests and complaints
• Adhere to department procedures while meeting productivity and quality metrics
• Receive and route Unemployment Cost Management (UCM) calls to the appropriate department

Required Qualifications

• High School Diploma or equivalent required
• 1-2 years of experience in a call center or customer service environment
• Demonstrated ability to manage a high volume of daily inbound calls
• Experience supporting customers via chat preferred
• Equivalent combination of education and experience will be considered