Customer Experience Specialist

Job Summary

To support a growing customer base, the full-time remote Customer Experience Specialist will deliver prompt and professional support across phone, email, and CRM channels, managing orders and fielding inquiries while collaborating closely with sales and shipping teams.

Key Responsibilities

• Provide inbound support by answering calls and messages, assisting with orders, product questions, and issue resolution
• Conduct proactive outbound outreach for order confirmations, reorders, and account check-ins to enhance customer retention
• Manage order processing in NetSuite and maintain accurate customer records in HubSpot while collaborating with cross-functional teams

Required Qualifications

• Familiarity with NetSuite and HubSpot or ability to learn new systems quickly
• Proven ability to manage multiple software systems and tasks simultaneously
• Strong organizational skills with a detail-oriented work style
• Professional demeanor with a track record of reliable follow-through
• Ability to collaborate effectively across teams and departments